Privacy Policy

Rugatchi.com (Öznuray Tekstil San ve Tic. Ltd. Şti.) highly values the privacy rights of its customers. The following sections provide information on the type of customer data collected on our website, the purposes for which it is collected, how it is used, how you can modify this information, and your preferences regarding communication with us. Accessing this site signifies that you accept the data collection and usage practices outlined in this privacy policy.

Access to Customer Information

All information entered by the customer into the system is accessible only by the customer and can only be modified by the customer. It is not possible for anyone else to access or alter this information. You can easily unsubscribe from daily email notifications by clicking on the "If you do not wish to receive campaign announcements, please click here" link at the bottom of emails sent by Rugatchi.

Collection of Personal Information

The personal information requested on our website is recorded to provide our services, inform you, and maintain communication. The collected data may include:

• Name, title, gender, date of birth, personal interests

• Company or organization name, business email, business phone number, business or home address, job description

• Credit card-related details, website visit frequency, order history, and IP address at the time of order

• Usage of contact forms, statistics on visited product pages and purchased products

• Pages accessed during your visit and the URL of the website that directed you to Rugatchi.com

This information is used to improve the site, analyze trends, and manage the website. Some services may collect hardware and software-related data to provide the requested services.

Use of Personal Information

Personal information collected on the site is used for:

• Completing orders and ensuring relevant communication

• Providing information about products, services, campaigns, and promotions

• Understanding customer shopping preferences and conducting trend and statistical analyses

• Enhancing site security

To support these uses, Rugatchi.com may use personal information, in compliance with legal regulations, to:

• Provide more efficient services

• Improve the website and related products or services

• Eliminate the need for repeated data entry

• Customize the site according to personal preferences and interests

• Conduct customer classification to prevent unwanted emails

Sharing of Personal Information

Rugatchi.com may disclose or share personal data in the following cases:

• When legally required

• To comply with legal processes served on Rugatchi.com

• To protect and defend the rights and property of Rugatchi.com

• When necessary to take action in emergency situations concerning public safety

Apart from these circumstances, your information will not be shared with third parties or entities.

Security of Personal Information

Rugatchi.com is committed to protecting customer data and operates with the latest technology to ensure security. Measures have been taken electronically, physically, and procedurally to safeguard your information in secure environments with restricted access.

Information collected on our site is transmitted using SSL (Secure Socket Layer) technology, ensuring secure data transfer. If you choose to pay using a credit card, you accept that details such as your card number, expiration date, and CVV2 code will be shared with banks. However, credit card or bank card details used during order creation are not stored on our systems. Encrypted methods are used to transmit this data securely to the relevant bank.

Rugatchi reserves the right to store all records of terminated memberships in anonymized form. Once anonymized, this data loses its ability to identify an individual and is no longer considered personal data. Members cannot make any claims regarding anonymized records.

We may share personal data with third-party service providers (such as shipping, call centers, database management companies) or with government authorities when required by law. However, apart from the cases mentioned, we will not use or share your data for commercial purposes.

Your Rights Regarding Personal Data and How to Exercise Them

Rugatchi is legally required to store certain membership information. However, you retain the right to:

• Learn whether your personal data has been processed

• Request access to your personal data

• Learn the purposes for processing personal data

• Learn if your data has been shared with third parties domestically or internationally

• Request corrections for incomplete or incorrect personal data

• Request the deletion or destruction of personal data if the legal grounds for processing no longer exist

• Object to unfavorable results arising from automated data processing

• Seek compensation in case of unlawful processing

You can update your membership and communication preferences anytime by logging into the system.

Data Retention Period

According to Law No. 6563 on the Regulation of Electronic Commerce:

• Records of consent withdrawals must be kept for 1 year from the withdrawal date

• Records of the content of commercial electronic messages and other related records must be kept for 3 years for potential submission to the relevant ministry

After these periods, your personal data will be deleted, destroyed, or anonymized by our company.

Changes to This Privacy Policy

We may update this privacy policy periodically. The "last updated date" at the top of this page will be revised accordingly. To stay informed about how we protect your data, we recommend reviewing this policy regularly. Continued use of our services indicates acceptance of this policy and any updates.

Security Notification

Rugatchi allows users to set their own access passwords. If a password is forgotten, a new password will be sent to the email address provided during registration.

Cookie (Cookie) Policy

Cookies are files created by websites you visit. They store browsing data such as site preferences and profile information. Cookies are loaded by your web browser and stored on the device you use to access the website.

Rugatchi uses cookies to:

• Provide personalized promotions and marketing offers

• Improve website content based on user preferences

• Track browsing data and membership usage history

• Match this information with data obtained through other sources

Cookies may also be used to provide relevant advertisements when visiting search engines, Rugatchi's website, or partner websites. Rugatchi may place third-party cookies in your browser for recognition purposes.

Sensitive information such as passwords, credit, or debit card details is not stored in cookies.

When you first visit the site, a pop-up message will inform you about our cookie policy. To disable cookies, you must first deactivate cookie usage in your browser settings and then delete saved cookies associated with this site. However, disabling cookies may result in limited access to some services on the site.